Shipping and Refunds Policy

Shipping Policy

Processing time 

  • Daily despatch Monday-Friday (excluding public holidays)
  • Orders placed up to 4pm AEST  will be despatched same day!
  • Orders placed post 4pm AEST will be despatched following day

Why choose LabradorableCo?

  • We're based in Melbourne, Victoria providing fast and reliable shipping

Australia shipping (AusPost)

  • Orders over $60: 2-8 days (FREE)
  • Express delivery: 1-4 days ($14.99)

Delivery guarantee

For just $3.99, enjoy the assurance that your LabradorableCo order is monitored from dispatch to delivery. If any issues arise, such as loss, damage in transit or theft, we’ll send you a replacement for FREE. 

Shipping Options

Price

2-8 Day Shipping (Orders over $60)

FREE

Delivery guarantee 

$3.99

2-8 Day Shipping (Orders under $60)

$9.99

1-4 Day Shipping (Express)

$14.99

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping
over $60

Secure Online
Payment

30 day Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Try LabradorableCo For 30 Days - 100% Risk Free!

If you’ve been thinking about trying our Fur-Free lifestlye kit now’s the perfect time.

We’re paw-sitive you’ll love it and if not, you can return your Fur-Free lifestyle kit under our 30-day money-back guarantee. No hard feelings!
 

We Don’t Fluff Around! Here’s How It Works:

  • Order the Fur-Free lifestyle kit
  • Try it for 30 days
  • Love it or return it for a refund
     

No risk, all reward!

To start a return, email hello@labradorableco.com with your order number and our team will support you.

Order Process

01.

Orders are processed in 1-2 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-2 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@labradorableco.com. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! All orders over $60 are eligible for free shipping Australia wide.

How long does it take to receive my order?
  • Daily despatch Monday-Friday (excluding public holidays)
  • Orders placed up to 4pm AEST  will be despatched same day!
  • Orders placed post 4pm AEST will be despatched following 
  • Standard shipping: 2-8 days
  • Express shipping 1-4 days
How will my order be shipped?

Your order will be shipped by Australia Post. You will receive a confirmation email and tracking number once order has been processed.

What are your shipping costs?
  • Orders over $60 - FREE
  • Orders below $60 - $9.99
  • Delivery guarantee - $3.99
  • Express shipping $14.99
My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address: hello@labradorableco.com

Please note that the Delivery Guarantee does not cover incorrect postal addresses due to customer error or return-to-sender situations.